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Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice

Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice

221 Páginas · 2008 · 4.04 MB · inglés

by Gerard Blokdijk & Ivanka Menken

management theory building services

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